Frequently Asked Questions

Website questions

Do I have to set up an account to place an order on your website?

No, you don't have to. However, setting up an account makes ordering again in the future even easier.

Something doesn't look quite right on the site – who should I tell?

Please use Facebook Messenger to speak to Tom (look for the icon in the bottom right hand corner). If you're not on Facebook, we'd be so grateful if you could use our main contact form here.

How much does delivery cost?

Our base rate for all deliveries weighing up to 20kg is £5.00. Please refer to our Delivery Information page for more details.

Do you deliver nationwide?

We do! Through APC we deliver throughout England, Scotland and Wales. We also deliver to most Scottish Islands and the Isle of Wight. Please see our Delivery information page for more information.

Can I mix and match on cans, bottles and mini kegs?

You can mix and match on bottles and cans, but currently not mini kegs. Please visit our Mix & Match page for more information.

Taproom/restaurant questions (the restaurant is currently closed due to Tier 4)

Can I book a table for longer than a 90 minute duration?

We have imposed 90 minute bookings as part of our restricted operation during COVID. As soon as we can offer longer bookings, we will let you know both here and on social media.

Can I alter my booking?

If you need to alter your booking, please call our team as soon as possible on 02382 359 139.

Can I bring my children?

Infants, toddlers and children are welcome until 8pm. We just ask you to occupy them at your table. We can help with ‘things to do’, please ask staff for details. When accompanied by an adult, teenagers are welcome later into the evening.

Are you a dog-friendly taproom?

Dogs are welcome in the front bar area at Steam Town. We can also reserve a dog-friendly table for you. We have plenty of water bowls and sometimes have free dog biscuits available. We ask that dogs are kept on a lead and away from walkways (preferably under tables).

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